FAQ
Emergency Response
Why does a fire truck respond to medical calls?
A fire truck will sometimes arrive at an incident first because it is the closest emergency unit to the emergency scene and we are committed to getting help to your location as fast as possible. All emergency response personnel are well-trained in providing Emergency Medical Services. We have several personnel trained to the Paramedic level and we carry the same equipment found on an Advanced Life Support ambulance.
Although we do not provide patient transportation, we do provide advanced life support until the ambulance arrives for transport. Sometimes our emergency responders even ride in with the ambulance crew to the hospital to assist with medical care.
More Answers About Emergency Response
Emergency Response
Why send multiple vehicles to a fire?
Each fire truck carries a specific complement of equipment and personnel. There are a number of specialized roles that firefighters undertake at the scene of a fire, and firefighting is a very labor-intensive activity. Firefighters must be rotated out periodically in order to change out air bottles and physically rest...
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Emergency Response
Why use lights and sirens at night?
The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. Texas state law as well as our standard operating procedures require that our drivers utilize emergency warning equipment during emergency response regardless of the time of...
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Emergency Response
When should I call 911 vs. non-emergency?
Call 911 for emergencies requiring immediate response:Fire, smoke, or smell of gasMedical emergencies (chest pain, difficulty breathing, severe bleeding, unconsciousness)Vehicle accidents with injuriesAny situation requiring police, fire, or ambulance immediatelyCall our non-emergency number (817) 295-9539 for:General questions about our servicesStation tours or community eventsNon-urgent requests (blood pressure checks, smoke detector...
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Plan for Pets in Your Escape Plan
Include your pets in your home fire escape plan. Keep collars and leashes near the door for quick access. Place a pet alert sticker on a front window to let firefighters know how many and what types of pets are inside. If you must evacuate without your pet, tell the firefighters immediately.
Space Heaters Need Space
Space heaters are involved in roughly one-third of all home heating fires. Keep them at least three feet away from anything that can burn — furniture, curtains, bedding, and clothing. Always plug them directly into a wall outlet, never an extension cord, and turn them off when you leave the room or go to sleep.