FAQ
Emergency Response
What should I do when approached by emergency vehicles?
When you notice an approaching emergency vehicle, immediately pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop, preferably one or two car lengths back from the intersection if possible and wait for the emergency vehicle to pass. Use caution when starting back on your way to ensure the intersection is clear and that you have the right of way.
More Answers About Emergency Response
Emergency Response
When should I call 911 vs. non-emergency?
Call 911 for emergencies requiring immediate response:Fire, smoke, or smell of gasMedical emergencies (chest pain, difficulty breathing, severe bleeding, unconsciousness)Vehicle accidents with injuriesAny situation requiring police, fire, or ambulance immediatelyCall our non-emergency number (817) 295-9539 for:General questions about our servicesStation tours or community eventsNon-urgent requests (blood pressure checks, smoke detector...
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Emergency Response
Why use lights and sirens at night?
The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. Texas state law as well as our standard operating procedures require that our drivers utilize emergency warning equipment during emergency response regardless of the time of...
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Emergency Response
Why send multiple vehicles to a fire?
Each fire truck carries a specific complement of equipment and personnel. There are a number of specialized roles that firefighters undertake at the scene of a fire, and firefighting is a very labor-intensive activity. Firefighters must be rotated out periodically in order to change out air bottles and physically rest...
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Electrical Fires Often Start Hidden
Electrical fires frequently start inside walls where you cannot see them, often caused by faulty wiring, overloaded circuits, or damaged cords. Warning signs include frequently tripping breakers, flickering lights, discolored outlets, or a burning smell with no visible source. If you notice any of these, call a licensed electrician.
Carbon Monoxide Is the Silent Killer
Carbon monoxide (CO) is colorless and odorless, making it impossible to detect without an alarm. Install CO detectors on every level of your home and near sleeping areas. Symptoms of CO poisoning include headache, dizziness, and nausea. If your CO alarm sounds, get everyone outside immediately and call 911.